Healthcare Account Manager

  • Posted: 30-01-2020
  • Category: Firstpoint Healthcare
  • Location: Birmingham
  • Type: Full Time / Permanent
  • Salary: Competitive Basic Commission

Firstpoint Healthcare are now seeking an Account Manager to join the team in Birmingham and take responsibility for developing a comprehensive recruitment service for a new framework customer. Firstpoint pride ourselves on working as a partner to the NHS, through their national frameworks and working within our agreed financial and compliance parameters.

You will be responsible for developing the candidate pool and developing internal relationships with key stakeholders. You will need to be innovative around candidate attraction, have previous experience of running recruitment open days and preferably have experience of developing key relationships from scratch.

Working in a fast-paced, ever changing environment your will account manage our new client to ensure their daily bookings are filled and that our nurses and healthcare assistants are provided with their preferred shifts wherever possible.
Success will come from developing close relationships with both your candidate pool and the booking coordinators within our client. You will work with a mix of online and telephone based booking systems and must possess excellent organisational and time management skills.

You will provide support in the sourcing and selecting candidates for the business, promoting our referral schemes and ensuring that our candidate pool is growing and improving. Any experience in a fast paced environment will be hugely beneficial, as will excellent communication skills.

The job holder will be responsible for managing daily shift bookings for nurses and health care assistants. Working closely with candidates and NHS hospitals alike you will provide excellent customer service, efficiency and work to ensure full utilisation of our available candidate pool.
You will also work closely with our recruitment and compliance teams to ensure that all of our candidates are made compliant for work as soon as possible and remain compliant. The successful candidate will ensure that they understand the needs of the clients and match appropriate candidates with vacancies to provide a quality tailored recruitment service whilst working towards targets set by the company.

The successful applicant will have the following skills and experience:


  1. Previous experience of providing administrative support within a busy working environment. 
  2. Good understanding of the recruitment life cycle and best practice recruitment processes.
  3. Excellent oral and written communication skills with the ability to communicate with people at all levels both in person and over the telephone
  4. Ability to build and maintain excellent working relationships with strong customer service skills
  5. Excellent administration and organisational skills with the ability to prioritise workload
  6. Good level of general education
  7. Computer literate with proficiency in Microsoft Word, Excel and PowerPoint.
  8. Experience recruiting on behalf of the NHS preferred

It's exciting times for Recruitment International's Plc of the Year; we are a wholly owned subsidiary of Servoca Plc, which is an AIM listed company. Our parent company operates in a number of specialist public sector recruitment markets including healthcare, education and security. With a wealth of knowledge and expertise in the industry, we are a leading provider of nurses, healthcare and support workers throughout the UK.

Servoca Plc prides itself as an equal opportunities employer.


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